Support for Equipment, Software and Device Configuration
We offer a range of services, including:
Configuration and Setup
- Configuration and Setup
- Configuration of your onboard systems
- Configuration of your instruments to suit your needs
- MMSI (Maritime Mobile Service Identity) number programming
- Configuration of communication between your navigation software and onboard instruments
- Configuration of the qtVlm navigation software (polar diagrams, SailCharts, charts, etc.)
- Preparation of your PC or tablet as described here
- Broadcasting data over your onboard Wi-Fi network
Hardware Support
- Advice on equipment selection, with no obligation to purchase
- NMEA 0183 ↔ NMEA 2000 conversion
- Selection of new equipment
- Commissioning and setup
- Help getting started
- Troubleshooting and diagnostics
Remote Support
- Coastal cruising
- Offshore and long-distance sailing
- Via SMS, Whatsapp, video call or other means, 7 days a week
Pricing :
Remote support available 7 days a week. This includes reviewing your issue, exchanging emails and data, phone calls and/or video calls, etc. => €65/hour, with a minimum charge of 30 minutes. After the first hour, we will agree on a go/no-go decision, then review progress regularly to ensure that you remain in control of your budget.
Travel and special services are quoted individually.
Example 1: Connecting Your Instruments to Your Navigation Software
ou have instruments onboard (NKE, RAYMARINE, FURUNO, NASA, etc.) and want to connect them to your navigation software running on your PC.
Several solutions are available, including NMEA 0183, NMEA 2000 and proprietary bus connections, with either Wi-Fi or wired USB connectivity.
We can recommend the appropriate hardware and configure the system for you.
Example 2: Updating Your NKE Instruments
We offer update services for your NKE instruments, including upgrading their firmware to the latest available versions.
Example 3: Wi-Fi Connectivity
Installation of a communication hub to make data from your onboard network available on a tablet or smartphone.
Example 4: Identifying and Troubleshooting Your NKE Network
Complete identification, diagnostics and configuration of your NKE network and connected devices (Gyrographic, Multigraphic, Gyropilot, compass, interface, etc.).
